Privacy policy

This policy is a general website policy and should be reviewed before launch. It describes how the website is built to handle data today and is not a substitute for advice about your specific legal obligations.

Who is responsible for your information

This website is operated for Big Rod's Sewer Solutions. Enquiries about privacy can be sent through the contact form. Business contact details are also listed on the contact page.

Information collected through this site

The contact and service-request forms collect only the details needed to understand and respond to an enquiry:

• Your name, phone number and email address.
• The service address, when a request relates to a specific property.
• The service or topic, urgency, preferred time and the description you provide.
• Limited technical data used to protect the form, such as the request's network address and basic request metadata.

Do not include payment details, access codes or other sensitive information in a form message.

How the information is used

Information submitted through the website is used to review and respond to your enquiry, to arrange a service visit if one is confirmed, and to keep a record of the work discussed. It is not sold and is not used for unrelated marketing.

How form submissions are delivered

When form delivery is configured, submissions are sent by email to the business through a third-party transactional email provider. That provider processes the message content and recipient details solely to deliver the email. If delivery is not configured, the website tells you and does not pretend the request was sent.

Cookies and analytics

This website does not set advertising cookies and does not load third-party analytics or tracking scripts. Fonts are served from the website itself rather than requested from a third-party font service at runtime. Hosting infrastructure may process standard technical logs such as request times, IP addresses and error information for security and reliability.

How long information is kept

Enquiry emails and any resulting service records are kept for as long as needed to respond and maintain business records, or for the period required by applicable law. Retention period: [DATA RETENTION PERIOD].

Your choices

You can ask what information the business holds about you, request a correction, or ask for it to be deleted where there is no legal or operational reason to keep it. Send the request through the contact form. You may also have rights under local privacy law, including the right to complain to a regulator.

Security

Forms are submitted over an encrypted connection, validated on the server, and rate limited to reduce abuse. No website can promise absolute security, but reasonable technical and organisational safeguards are used to protect submitted information.

Children

This website is intended for adults arranging plumbing or sewer services. It is not directed at children, and the forms should not be used to submit a child's personal information.

Changes to this policy

This policy may be updated as the business or its website changes. The date at the top of this page shows the latest revision.

Contact

Privacy questions can be sent through the contact form. See the terms of service for website use.